A suggested script β adapt it to your situation:
Hi, I'm calling to ask about your services.
My name is [your name], and I'm interested in the ADA-Accessible Transportation for Older Adults and Riders with Disabilities program.
I wanted to ask whether there are any requirements I should know about, such as Older adults and riders with disabilities in participating Washtenaw County areas?
I also wanted to confirm your current hours. I see Call or book online; rides must usually be scheduled in advance. Is that still accurate?
What is the cost for this service?
What is the best way to get started? I see call dispatch or use the rider portal to schedule transportation.
Thank you so much for your help.
Always introduce yourself and ask to speak with someone who can help with your specific need.
Waitlist / Capacity: Advance scheduling is generally required.
About this program
County transportation program offering low-cost accessible rides for older adults and people with disabilities in Washtenaw County communities outside the AAATA fixed-route core.
Hours: Call or book online; rides must usually be scheduled in advance.
Location: Ypsilanti, 48197
Who this serves & eligibility
Population: Seniors, Adults, People with Disabilities
Languages: English
Residency: Older adults and riders with disabilities in participating Washtenaw County areas.
Other requirements: Service area and trip eligibility depend on community participation and program rules.
Documents needed: Ask what rider information and mobility details are needed to register.
Insurance accepted: self_pay, not_applicable
Cost: Low-cost ride fares apply.
How to access: Call dispatch or use the rider portal to schedule transportation.
Accessible ride service with advance scheduling.
Verified last checked Apr 1, 2026. Always call ahead to confirm.
Also try these resources
Transportation
A-Ride Accessible Transportation
TheRide
Shared reservation-based accessible transportation service for riders whose disability prevents use of fixed-route bus service in the Ann Arβ¦
Waitlist / Capacity: Eligibility review can take up to 21 days per source
Ann Arbor, Washtenaw
Reservation line weekdays 8 a.m.-5:30 p.m.; weekends 8 a.m.-5 p.m.