SOS Community Services
What to do next
Call the Family Resource Center directly to ask about utility shutoff help and needed documents.
Source & verification
A suggested script — adapt it to your situation:
Hi, I need help paying my utility bills and was hoping you could help.
My name is [your name], and I'm interested in the Utility Assistance Intake program.
I wanted to ask whether there are any requirements I should know about, such as Washtenaw County focus?
I also wanted to confirm your current hours. I see Tue-Fri 9 a.m.-5 p.m. (Closed 1 p.m.-2 p.m.); Mon 9 a.m.-1 p.m. Is that still accurate?
And just to confirm — is this service free of charge?
What is the best way to get started? I see call the Family Resource Center utility assistance number.
Thank you so much for your help.
Always introduce yourself and ask to speak with someone who can help with your specific need.
Waitlist / Capacity: Funding and appointment availability may change
Utility assistance intake through the SOS Family Resource Center.
Catholic Social Services of Washtenaw County
Provides emergency utility assistance (gas, electric, water) and one-time financial aid to income-eligible Washtenaw County residents facing…
Waitlist / Capacity: Funding limited; call as soon as notice received
Salvation Army Washtenaw County
Limited emergency utility shutoff prevention and rent assistance for Washtenaw County residents. Requires a referral from MDHHS (SER - State…
Waitlist / Capacity: Funding is limited; not always available
Michigan Energy Assistance Program
State-funded program providing direct bill payment assistance for heat and electricity to low-income Michigan households. Administered by MD…
Waitlist / Capacity: Funding limited; apply early in heating season
The Heat and Warmth Fund (THAW)
Provides utility assistance to vulnerable Michigan residents, helping with gas, electricity, and sometimes water arrearages.
Waitlist / Capacity: Daily submission quotas apply; intake can close early in the day.