Source: Common GroundLast checked: Mar 29, 2026View source
A suggested script — adapt it to your situation:
Hi, I'm calling to ask about mental health counseling or support.
My name is [your name], and I'm interested in the 24/7 Crisis Hotline and Crisis Services program.
I wanted to ask whether there are any requirements I should know about, such as Oakland County primary?
I also wanted to confirm your current hours. I see Crisis line 24/7; office Mon-Fri 8am-5pm. Is that still accurate?
And just to confirm — is this service free of charge?
What is the best way to get started? I see call crisis line 800-231-1127 (24/7) or 248-456-8150 (office).
Thank you so much for your help.
Always introduce yourself and ask to speak with someone who can help with your specific need.
Waitlist / Capacity: Crisis residential units may have capacity limits
About this program
Common Ground provides 24/7 crisis line, crisis residential units, victim assistance, and community mental health navigation for Oakland County residents. Free to all; majority of services at no charge.
Hours: Crisis line 24/7; office Mon-Fri 8am-5pm
Location: 1410 S Telegraph Rd, Bloomfield Hills, 48302Directions
Who this serves & eligibility
Population: Adults, Adolescent, Seniors, Survivor Of Violence, Experiencing Homelessness, Low Income
Age: All ages
Languages: EnglishInterpreter Available
Residency: Oakland County primary
Insurance accepted: free
Cost: Free; most services at no charge
How to access: Call crisis line 800-231-1127 (24/7) or 248-456-8150 (office)
Bloomfield Hills location
Verified last checked Mar 29, 2026. Always call ahead to confirm.
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