A suggested script β adapt it to your situation:
Hi, I'm calling to ask about your services.
My name is [your name], and I'm interested in the Veteran Benefits and Claims Assistance program.
I wanted to ask whether there are any requirements I should know about, such as Washtenaw County veterans and eligible dependents?
I also wanted to confirm your current hours. I see Monday-Friday business hours; call for appointments and current office hours. Is that still accurate?
And just to confirm β is this service free of charge?
What is the best way to get started? I see call the county veterans office to request benefits assistance or schedule an appointment.
Thank you so much for your help.
Always introduce yourself and ask to speak with someone who can help with your specific need.
Waitlist / Capacity: Appointment timing varies by staff availability.
About this program
County veterans affairs office helping Washtenaw County veterans and dependents apply for federal, state, and local veteran benefits including disability, medical, education, and housing-related support.
Hours: Monday-Friday business hours; call for appointments and current office hours.
Location: 2155 Hogback Rd, Ann Arbor, 48105Directions
Who this serves & eligibility
Population: Veterans, Families
Languages: English
Residency: Washtenaw County veterans and eligible dependents.
Other requirements: Office supports claims and benefits navigation rather than direct medical treatment.
Documents needed: Bring DD-214 and any claim-related paperwork when available.
Insurance accepted: free, not_applicable
Cost: Free county benefits assistance.
How to access: Call the county veterans office to request benefits assistance or schedule an appointment.
County office in Ann Arbor; call first before visiting.
Verified last checked Apr 1, 2026. Always call ahead to confirm.
Also try these resources
Veterans Services
VA Ann Arbor - Comprehensive Veteran Healthcare and Benefits
VA Ann Arbor Healthcare System
Full-service VA medical center providing primary care, mental health, specialty care, substance use treatment, and social work services forβ¦
Waitlist / Capacity: New patient wait times vary by service line
Ann Arbor, Washtenaw
Mon-Fri 8am-4:30pm (urgent care 8am-7pm M-F, Sat 8am-noon)