Crisis & EmergencyStatewide
MDHHS Child Protective Services
To report the abuse or neglect of a child.
Statewide
Available 24/7.
Back to Crisis & Emergency
Crisis & EmergencyStatewideVerified
Michigan 211 Helpline
Michigan 211
What to do next
Call 2-1-1 first when unsure where to start - operators connect callers to local resources by ZIP code.
Source & verification
A suggested script — adapt it to your situation:
Hi, I have an emergency and need immediate help.
My name is [your name], and I'm interested in the Michigan 211 Helpline program.
I wanted to ask whether there are any requirements I should know about, such as Michigan residents?
I also wanted to confirm your current hours. I see 24/7, 365 days a year. Is that still accurate?
And just to confirm — is this service free of charge?
What is the best way to get started? I see call 2-1-1, text zip code to 898-211, or chat at mi211.org.
Thank you so much for your help.
Always introduce yourself and ask to speak with someone who can help with your specific need.
About this program
Statewide free 24/7 helpline connecting Michigan residents to health and human services resources including food, housing, utility assistance, mental health, and more. Available by phone, text (zip to 898-211), and online chat.
Hours: 24/7, 365 days a year
Service area: Statewide Michigan
Who this serves & eligibility
Population: Adults, Children, Families, Seniors, Veterans, Experiencing Homelessness, Low Income, Immigrants & Refugees
Age: All ages
Languages: EnglishSpanishInterpreter Available
Residency: Michigan residents
Insurance accepted: not_applicable
Cost: Free
How to access: Call 2-1-1, text zip code to 898-211, or chat at mi211.org
Phone and online access; no transportation needed
Verified last checked Mar 30, 2026. Always call ahead to confirm.
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