Source: Detroit Wayne Integrated Health NetworkLast checked: Mar 29, 2026View source
A suggested script — adapt it to your situation:
Hi, I'm calling to ask about mental health counseling or support.
My name is [your name], and I'm interested in the Outpatient Mental Health and SUD Navigation program.
I wanted to ask whether there are any requirements I should know about, such as Priority for Medicaid-eligible and uninsured Wayne County residents, Wayne County residents?
I also wanted to confirm your current hours. I see 24/7 crisis line; office hours Mon-Fri. Is that still accurate?
What is the cost for this service?
What is the best way to get started? I see call 800-241-4949 (24/7 crisis) or 313-344-9099 (main) for intake and referral.
Thank you so much for your help.
Always introduce yourself and ask to speak with someone who can help with your specific need.
Waitlist / Capacity: Access varies by provider; call for availability
About this program
DWIHN coordinates mental health, substance use disorder, and developmental disability services for Wayne County residents. Provides access to outpatient therapy, psychiatric services, SUD treatment, and crisis services through a large provider network.
Hours: 24/7 crisis line; office hours Mon-Fri
Location: 707 W Milwaukee St, Detroit, 48202Directions
Who this serves & eligibility
Population: Adults, Adolescent, Seniors, People with Disabilities, Low Income, Experiencing Homelessness
Age: All ages
Languages: EnglishArabicSpanishInterpreter Available
Income requirements: Priority for Medicaid-eligible and uninsured Wayne County residents
Residency: Wayne County residents
Insurance accepted: medicaid, uninsured
Cost: Medicaid covered; sliding scale for uninsured
How to access: Call 800-241-4949 (24/7 crisis) or 313-344-9099 (main) for intake and referral
Detroit bus accessible
Verified last checked Mar 29, 2026. Always call ahead to confirm.
Also try these resources
Mental Health
24/7 Crisis and Access Helpline
Detroit Wayne Integrated Health Network
24/7 behavioral health crisis and access line for Wayne County residents, including mental health and substance use screening and referral.…
Waitlist / Capacity: For immediate safety concerns, call 911 or dial 988
Detroit, Wayne
Helpline 24/7; customer service weekdays 8 a.m.-4:30 p.m.