Source: University of Michigan Rogel Cancer CenterLast checked: Mar 31, 2026View source
A suggested script β adapt it to your situation:
Hi, I'm looking for medical care and wanted to ask about your services.
My name is [your name], and I'm interested in the Cancer Answer Line program.
I wanted to ask whether there are any requirements I should know about, such as People with cancer questions or concerns who need navigation to appropriate specialists or services?
Could you also tell me your current hours and whether I need an appointment?
And just to confirm β is this service free of charge?
What is the best way to get started? I see call the Cancer Answer Line or email through the published cancer-center contact options.
Thank you so much for your help.
Always introduce yourself and ask to speak with someone who can help with your specific need.
Waitlist / Capacity: Response timing depends on call volume.
About this program
Free nurse-staffed service answering cancer questions, helping patients find specialists, and guiding next steps for cancer-related concerns.
Hours: Call to confirm hours
Service area: Washtenaw County and statewide callers
Who this serves & eligibility
Population: Adults, Families, Seniors
Languages: English
Residency: People with cancer questions or concerns who need navigation to appropriate specialists or services.
Other requirements: This is navigation and nurse guidance, not direct treatment itself.
Documents needed: No documents needed for general questions; medical details may help with referrals.
Insurance accepted: free, not_applicable
Cost: Free nurse navigation and cancer information.
How to access: Call the Cancer Answer Line or email through the published cancer-center contact options.
Phone-based access.
Verified last checked Mar 31, 2026. Always call ahead to confirm.
Also try these resources
Healthcare Access
Hospice and Palliative Care Services
Arbor Hospice
Nonprofit hospice provider offering hospice care, palliative care, grief support, and related end-of-life services in the Washtenaw area.
Waitlist / Capacity: Clinical start dates depend on referral timing and care needs.
Ann Arbor, Washtenaw
Call for current intake hours and service availability.