Focus: HOPE
What to do next
Help the patient verify age and income eligibility, then direct them to apply online or via phone.
Source & verification
A suggested script — adapt it to your situation:
Hi, I'm calling to ask about your food assistance program.
My name is [your name], and I'm interested in the Food for Seniors Program program.
I wanted to ask whether there are any requirements I should know about, such as Income guidelines apply for the Commodity Supplemental Food Program., Wayne, Oakland, Macomb, Washtenaw?
I also wanted to confirm your current hours. I see Monday-Thursday 8:00 a.m.-4:00 p.m. Is that still accurate?
And just to confirm — is this service free of charge?
What is the best way to get started? I see call, apply online, or complete application in person.
Thank you so much for your help.
Always introduce yourself and ask to speak with someone who can help with your specific need.
Provides a monthly supplemental food box (through CSFP) for low-income seniors aged 60 and older across four counties.
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